Shipping & Returns
Freight shipping is a courtsey we extend to our customers worldwide. Everything leaves our warehouse in good condition.
Insurance is purchased for you on anything you request syrianmotherofpearl.com to ship for you.
All shipments must be signed for and inspected. The minute you sign your arrival receipt without noting any damages you have voided your insurance.
Syrian mother of pearl furniture will not be held liable for any uninspected and undocumented damages.
Again we ship at your request as a courtsey. Any refunding for damages will come from the insurance from the freight company. However we will assist in filing a claim for you if in the unfortunate event something gets damaged inroute.
CAll US FOR AIRFEIGHT SHIPPING SERVICE
Special order such as mother of pearl mirrors, chest of drawers, cabinets, living room sets, bed headboards are not allowed for return nor exchange
HOW TO MAKE A RETURN
If you wish to make a return or exchange, please follow these steps:
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Contact our customer service and obtain an RMA (return merchandise authorization) number. Our store will only be able to accept return packages clearly marked with an RMA number.
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Pack and seal your return security in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. motherofpearl.com will not accept C.O.D. deliveries.
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Ship the product to us, insured, postage paid.
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